Terms of Service

Welcome to TNAADO. These Terms of Service ("Terms") govern your access to and use of the website located at www.tnaado.ca, including all related domains, services, products, and content offered by TNAADO INC., an Ontario corporation ("TNAADO," "we," "us," or "our"). By using our services, you agree to be bound by these Terms. If you do not agree, you may not use our website or services.

1. Business Nature and Scope

TNAADO operates as a private liquidation and distribution platform that sources and resells surplus, overstock, customer-returned, shelf-pulled, and closeout merchandise from a variety of third-party vendors, wholesalers, and logistics networks. We are not the original manufacturer or brand owner of most products sold.

Our role is as a logistics facilitator, sales platform, and authorized liquidator—not a certified distributor of brand-new retail inventory. Many goods are sold as-is, and conditions may vary by item. Descriptions provided are based on the most accurate data available at time of listing but are subject to change without notice.

TNAADO may engage in various business activities including but not limited to:

• Wholesale liquidation sales to registered businesses
• Retail liquidation sales to consumers
• Bulk lot sales and auction services
• Logistics and fulfillment services
• Inventory consulting and management

2. Account Registration and Eligibility

To access certain features of our services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities under your account

You must be at least 18 years old and have the legal capacity to enter into contracts in your jurisdiction. Business accounts must be registered by authorized representatives with proper corporate authority.

3. Product Descriptions and Condition Disclosures

Liquidation Merchandise Categories

Products sold through TNAADO may fall into the following categories:

• New Overstock: Unopened items from retailer surplus
• Customer Returns: Items returned to retailers, condition varies
• Shelf Pulls: Items removed from retail shelves
• Damaged Box: New items with packaging damage
• Refurbished: Items restored to working condition
• As-Is: Items sold without warranty or guarantee
• Salvage: Items for parts or repair only

Condition Variability

Due to the nature of liquidation merchandise, actual product condition may vary from descriptions. TNAADO makes reasonable efforts to accurately describe items but cannot guarantee:

• Complete functionality of all items
• Presence of all original accessories or packaging
• Accuracy of manufacturer specifications
• Compliance with current safety standards
• Availability of manufacturer support or warranty

4. Pricing and Payment Terms

Pricing Structure

All prices are listed in Canadian Dollars (CAD) unless otherwise specified. Prices may vary based on:

• Quantity purchased
• Customer type (retail vs. wholesale)
• Product condition and availability
• Seasonal demand fluctuations
• Shipping destination and method

Payment Processing

We accept various payment methods including credit cards, debit cards, bank transfers, and approved business credit accounts. Payment is due at time of order unless other arrangements are made in writing.

For orders exceeding $5,000 CAD, additional verification may be required. Business customers may apply for net payment terms subject to credit approval.

Tax Obligations

Applicable taxes (HST/GST/PST) will be added to your order as required by law. Business customers with valid tax exemption certificates may be eligible for tax-exempt purchases.

5. Shipping, Delivery, and Risk of Loss

Processing Times

Most orders are processed and shipped within 5 business days. However, due to variable sourcing pipelines—including warehouse partner delays, customs hold-ups, and regional distribution limits—orders may take up to 4 weeks to dispatch.

Delivery Timelines

We guarantee delivery within 45 days from order date, barring force majeure events. Most customers can expect delivery between 3–7 days after dispatch.

Shipping Methods and Costs

Shipping costs are calculated based on weight, dimensions, destination, and selected service level. TNAADO reserves the right to:

• Consolidate multiple orders for efficiency
• Split large orders across multiple shipments
• Select the most appropriate carrier and service level
• Require signature confirmation for high-value orders

Risk of Loss

Risk of loss transfers to the buyer upon delivery to the shipping address provided. For business deliveries, risk transfers upon delivery to the business premises, even if the intended recipient is unavailable.

6. Legal Disclaimers and Limitation of Liability

Warranty Disclaimers

TNAADO EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• WARRANTIES OF MERCHANTABILITY
• WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE
• WARRANTIES OF NON-INFRINGEMENT
• WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TNAADO'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL TNAADO BE LIABLE FOR:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOST PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES
• DATA LOSS OR CORRUPTION
• BUSINESS INTERRUPTION
• REPUTATIONAL HARM
• COST OF SUBSTITUTE GOODS OR SERVICES

7. Return, Refund, and Exchange Policies

General Policy

Due to the nature of liquidation merchandise, all sales are generally considered final. However, we may consider returns or exchanges in the following circumstances:

Eligible Returns

• Non-Receipt: Items not received within 45 days of order date
• Significant Misdescription: Items materially different from listing description
• Safety Issues: Items posing documented safety risks
• Duplicate Shipments: Items shipped in error

Return Process

All return requests must be submitted within 7 days of delivery to liquidation@tnaado.ca with:

1. Original order number
2. Detailed description of the issue
3. Photographic evidence (if applicable)
4. Preferred resolution (refund, exchange, credit)

Return Conditions

Approved returns must be shipped back in original condition within 14 days of approval. Return shipping costs are typically the responsibility of the buyer unless the return is due to our error.

8. Intellectual Property Rights

TNAADO Intellectual Property

All content on this website, including but not limited to logos, text, graphics, user interfaces, trademarks, service marks, business processes, and proprietary software, is owned or licensed by TNAADO and protected by Canadian and international intellectual property laws.

Third-Party Intellectual Property

Products sold may bear trademarks, logos, or other intellectual property of third parties. TNAADO does not claim ownership of such intellectual property and sells these items under the doctrine of first sale/exhaustion of rights.

User Restrictions

You may not:

• Copy, reproduce, or distribute website content without permission
• Use TNAADO trademarks or logos without authorization
• Reverse engineer or attempt to extract proprietary information
• Create derivative works based on our content or systems

9. User Conduct and Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Providing false or misleading information
• Impersonating any person or entity
• Interfering with or disrupting our services
• Attempting to gain unauthorized access to our systems
• Using automated tools to access our website without permission
• Engaging in any unlawful or fraudulent activity
• Violating any applicable laws or regulations
• Harassing or threatening our employees or other users

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms.

By using our services, you consent to:

• Collection of necessary personal and transactional data
• Use of data to provide and improve our services
• Sharing data with service providers as necessary
• Retention of data as required by law or business needs

11. Third-Party Services and Links

Our website may contain links to third-party websites or integrate with third-party services. We do not control these external services and are not responsible for their content, policies, or practices.

Your use of third-party services is governed by their respective terms and conditions. We recommend reviewing their policies before engaging with external services.

12. Force Majeure

TNAADO shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, pandemics, or acts of God
• Government actions, regulations, or sanctions
• Labor disputes, strikes, or work stoppages
• Transportation delays or disruptions
• Supplier failures or inventory shortages
• Cyber attacks or system failures

13. Indemnification

You agree to indemnify, defend, and hold harmless TNAADO INC., its affiliates, officers, directors, employees, agents, and contractors from and against any and all claims, losses, liabilities, costs, damages, or expenses (including reasonable attorney fees) arising out of or in connection with:

• Your use or misuse of our website or services
• Your violation of these Terms or applicable laws
• Your breach of any representation or warranty
• Claims related to products you purchased and subsequently sold or used
• Any negligent or wrongful conduct by you or your agents

14. Dispute Resolution and Governing Law

Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to conflict of law principles.

Jurisdiction

Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts located in Toronto, Ontario, Canada.

Dispute Resolution Process

Before initiating legal proceedings, parties agree to attempt resolution through:

1. Direct negotiation between the parties
2. Mediation through a mutually agreed mediator
3. Binding arbitration if mediation fails

15. Modifications and Updates

TNAADO reserves the right to modify, amend, or update these Terms at any time in our sole discretion. Changes will be effective immediately upon posting to our website.

We will make reasonable efforts to notify users of material changes through:

• Email notification to registered users
• Prominent notice on our website
• Updates to the "Last Updated" date above

Continued use of our services after changes constitutes acceptance of the revised Terms.

16. Severability and Waiver

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms remain in full force and effect.

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

17. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms applicable to specific services, constitute the entire agreement between you and TNAADO regarding your use of our services.

18. Contact Information

For questions about these Terms or our services:

General Inquiries:
Email: liquidation@tnaado.ca
Response Time: 1-2 business days

Legal or Urgent Matters:
Email: legal@tnaado.ca
Response Time: 24-48 hours

Mailing Address:
TNAADO INC.
Legal and Risk Affairs
1 Dundas St West, Suite 2500
Toronto, ON, M5G 1Z3
Canada