Important return information for TNAADO Liquidation purchases
Due to the nature of liquidation sales and Canada-US trade dispute inventory, TNAADO Liquidation operates under a final sale policy. This means that once you purchase an item, you cannot return it for reasons such as:
We DO accept returns in the following limited circumstances:
Items damaged during shipping that are not functional or severely compromised.
Items proven to be counterfeit or misrepresented in our product listings.
If we shipped a completely different item than what you ordered.
While we cannot guarantee the authenticity of all liquidation items due to their grey market nature, we provide a 100% refund guarantee if any item is proven to be counterfeit.
If your item qualifies for return under our exceptions:
Email liquidation@tnaado.ca with your order number, photos of the issue, and detailed description.
Our team will review your case within 1-2 business days and provide a return authorization if approved.
Pack item securely and ship to our Toronto facility using the provided return label.
Approved refunds processed within 3-5 business days after we receive the returned item.
All return requests must be initiated within the specified timeframes. Late requests will not be accepted.
Return shipping costs are covered by TNAADO for approved damage/authenticity claims. Customer pays for other returns.
Returned items must be in original condition with all packaging, tags, and accessories included.
Hygiene products, intimate apparel, custom items, and perishables cannot be returned under any circumstances.