Privacy Policy

This Privacy Policy ("Policy") describes how TNAADO INC., an Ontario corporation ("TNAADO," "we," "us," or "our"), collects, uses, discloses, and protects personal information obtained through our website at www.tnaado.ca and related services. This Policy applies to all users of our website and customers of our liquidation and distribution services.

By using our website or services, you consent to the collection, use, and disclosure of your personal information as described in this Policy. If you do not agree with our practices, please do not use our website or services.

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us, including:

Account and Registration Information:

• Full name and preferred name
• Email address and phone number
• Mailing and billing addresses
• Date of birth (for age verification)
• Business name and registration details (for business accounts)
• Tax identification numbers (HST/GST numbers)
• Professional credentials and business licenses

Payment and Financial Information:

• Credit card and payment method details
• Banking information for direct transfers
• Purchase history and transaction records
• Credit application information
• Financial statements (for credit approval)

Communication Information:

• Customer service inquiries and responses
• Survey responses and feedback
• Marketing preferences and communications
• Social media interactions with our accounts

1.2 Information Collected Automatically

When you visit our website or use our services, we automatically collect certain technical information:

Device and Usage Information:

• IP address and geolocation data
• Device type, operating system, and browser information
• Pages visited, time spent, and navigation patterns
• Referring websites and search terms
• Date and time of visits

Cookies and Tracking Technologies:

• Session cookies for website functionality
• Persistent cookies for user preferences
• Analytics cookies for performance monitoring
• Marketing cookies for advertising purposes
• Web beacons and pixel tags

1.3 Information from Third Parties

We may receive information about you from various third-party sources:

• Credit reporting agencies and financial institutions
• Business verification services and directories
• Shipping carriers and logistics partners
• Payment processors and fraud prevention services
• Marketing partners and data brokers
• Social media platforms (with your permission)
• Government databases and public records

2. How We Use Your Information

2.1 Service Provision and Transaction Processing

• Processing orders, payments, and refunds
• Shipping products and tracking deliveries
• Managing customer accounts and preferences
• Providing customer support and technical assistance
• Verifying identity and preventing fraud
• Maintaining transaction records and order history

2.2 Business Operations and Analytics

• Analyzing customer behavior and preferences
• Improving website functionality and user experience
• Developing new products and services
• Conducting market research and surveys
• Optimizing inventory and supply chain management
• Performing quality assurance and testing

2.3 Marketing and Communications

• Sending promotional emails and newsletters
• Providing personalized product recommendations
• Delivering targeted advertisements
• Conducting marketing campaigns and promotions
• Managing loyalty programs and rewards
• Communicating about new products and services

2.4 Legal and Compliance Purposes

• Complying with applicable laws and regulations
• Responding to legal requests and court orders
• Protecting our rights and property
• Investigating and preventing fraud or illegal activities
• Maintaining records as required by law
• Enforcing our Terms of Service and policies

3. Information Sharing and Disclosure

3.1 TNAADO Corporate Family

We may share your information with current and future TNAADO subsidiaries, affiliates, and related companies for:

• Providing integrated services across our business units
• Cross-selling complementary products and services
• Centralized customer support and account management
• Consolidated marketing and communications
• Shared business analytics and insights
• Administrative and operational efficiency

3.2 Service Providers and Business Partners

We share information with trusted third parties who help us operate our business:

Essential Service Providers:

• Payment Processors: For processing transactions and payments
• Shipping Companies: For order fulfillment and delivery
• Technology Providers: For website hosting, data storage, and IT services
• Customer Service: For support ticket management and live chat

Marketing and Analytics Partners:

• Email Service Providers: For newsletter and promotional campaigns
• Analytics Companies: For website performance and user behavior analysis
• Advertising Networks: For targeted advertising and remarketing
• Survey Platforms: For customer feedback and market research

Professional Services:

• Legal Counsel: For legal advice and representation
• Accounting Firms: For financial reporting and tax compliance
• Consultants: For specialized business advice and services
• Auditors: For financial and compliance audits

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity or successor company as part of the business assets.

3.4 Legal Requirements

We may disclose your information when required or permitted by law, including:

• Court orders, subpoenas, or legal process
• Government investigations or regulatory requests
• Law enforcement inquiries
• Tax authorities and revenue agencies
• Protection of our legal rights or safety
• Prevention of fraud or illegal activities

4. Data Retention and Storage

4.1 Retention Periods

We retain your personal information for different periods based on the type of information and business needs:

Information Type	Retention Period	Purpose
Account Information	Duration of account + 7 years	Customer service, legal compliance
Transaction Records	7 years from transaction date	Tax compliance, warranty claims
Payment Information	As required by payment processors	Fraud prevention, chargebacks
Marketing Data	Until opt-out + 1 year	Campaign effectiveness, compliance
Website Analytics	26 months	Performance optimization
Customer Service Records	3 years from last interaction	Quality assurance, training

4.2 Data Storage and Security

Your personal information is stored on secure servers located in Canada and may be processed by service providers in other jurisdictions, including the United States and European Union, subject to appropriate safeguards.

4.3 Data Destruction

When personal information is no longer needed, we securely delete or anonymize it using industry-standard methods to prevent unauthorized access or recovery.

5. Your Privacy Rights and Choices

5.1 Access and Correction Rights

You have the right to:

• Request access to your personal information
• Correct inaccurate or incomplete information
• Update your account preferences and settings
• Request a copy of your personal information

5.2 Marketing Communications

You can control marketing communications by:

• Unsubscribing from email newsletters using the unsubscribe link
• Updating your communication preferences in your account
• Contacting us directly to opt out of specific communications
• Opting out of targeted advertising through ad network settings

5.3 Cookie Management

You can manage cookies and tracking technologies through:

• Browser settings to block or delete cookies
• Our cookie preference center (when available)
• Third-party opt-out tools for advertising cookies
• Mobile device settings for app-based tracking

5.4 Account Deletion

You may request deletion of your account by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes, such as transaction records for tax compliance.

6. International Data Transfers

As a Canadian company operating internationally, we may transfer your personal information to countries outside Canada, including the United States and European Union, for processing by our service providers and business partners.

6.1 Adequate Protection

When transferring data internationally, we ensure adequate protection through:

• Contractual safeguards with service providers
• Compliance with applicable data protection laws
• Use of standard contractual clauses
• Certification schemes and codes of conduct

6.2 Cross-Border Data Sharing

By using our services, you consent to the transfer of your personal information to jurisdictions that may have different data protection laws than Canada, subject to appropriate safeguards.

7. Data Security Measures

7.1 Technical Safeguards

• SSL/TLS encryption for data transmission
• Encrypted data storage systems
• Secure server infrastructure and firewalls
• Regular security updates and patches
• Multi-factor authentication for sensitive accounts
• Intrusion detection and monitoring systems

7.2 Administrative Safeguards

• Access controls and user authorization levels
• Employee training on data protection
• Background checks for personnel with data access
• Incident response and breach notification procedures
• Regular security audits and assessments
• Vendor security requirements and monitoring

7.3 Physical Safeguards

• Secure data centers with restricted access
• Environmental controls and monitoring
• Backup and disaster recovery systems
• Secure disposal of physical media

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

Parents or guardians who believe their child has provided personal information to us should contact us immediately at legal@tnaado.ca.

9. Third-Party Websites and Links

Our website may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

We are not responsible for the privacy practices or content of third-party websites, even if accessed through links on our website.

10. Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of material changes through:

• Email notification to registered users
• Prominent notice on our website
• Updates to the "Last Updated" date at the top of this policy
• In-app notifications (if applicable)

Your continued use of our services after policy updates constitutes acceptance of the revised policy.

11. Contact Information and Privacy Requests

11.1 Privacy Officer

For privacy-related questions, concerns, or requests, please contact our Privacy Officer:

TNAADO Privacy Officer
Email: legal@tnaado.ca
Subject Line: "Privacy Request - [Your Request Type]"
Phone: Available upon request
Response Time: 30 days maximum

11.2 General Customer Service

For general account questions or customer service:

Email: liquidation@tnaado.ca
Response Time: 1-2 business days

11.3 Mailing Address

TNAADO INC.
Privacy and Legal Affairs
1 Dundas St West, Suite 2500
Toronto, ON, M5G 1Z3
Canada

11.4 Privacy Request Process

When submitting a privacy request, please include:

1. Your full name and contact information
2. Specific nature of your request
3. Account information or order numbers (if applicable)
4. Verification information to confirm your identity
5. Preferred method for receiving our response

12. Applicable Laws and Compliance

This Privacy Policy is designed to comply with applicable Canadian privacy laws, including:

• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Provincial privacy legislation where applicable
• Canadian Anti-Spam Legislation (CASL)
• Consumer protection laws

For users in other jurisdictions, we strive to comply with applicable local privacy laws, including GDPR for European users and CCPA for California residents, where relevant.